THE SECOND THING TO TRY: Repair disk permissionsĭisk permissions problems are common in Macs, but easy to fix. If using El Capitan, see this faq about a rare problem and how to bypass it.Make sure you have the latest Prism update.The first three items listed here will probably solve the problem. If you use Windows, see these troubleshooting tips for Prism Windows.ĭon't let the length of this page scare you. Prism 7 was released in April 2016 and is fully compatible with OSX 10.11 El Capitan.Here are some troubleshooting tips to use if Prism Mac won't start (won't even get to the welcome dialog). All programs that use this older Xcode version will have the same issue with choosing colors using the color pencil tab. To do this, we use an older version of the Xcode development environment (the one that was current when Prism 6 was developed). The problem arises because Prism 6 was written to work on older computers running Snow Leopard that cannot be updated. But the other tabs work fine, so you'll need to use another method to pick colors. The pencils tab looks weird and is almost unusable. The problem is with the new color pencil tab in the color picker, which replaces the crayons of earlier OS X versions. There is one problem that we have not fixed in 6.0h, but we hope Apple will fix in an OS X update.
If you still have issues, please read this FAQ. If you have problems, submit your request at with your serial number.
To update, drop the Help menu and choose Check for updates. If you are using 10.11.0, we strongly recommend updating to 10.11.1 (or whatever is current when you read this) as the first release 10.11.0 had many problems. Here is a list of fixes in 6.0h. The final release of Prism 6, Prism 6.0h, fixes/bypasses many problems Apple introduced with OS X 10.11 El Capitan. Your choices are to downgrade to Yosemite (you'll find lots of web pages that explain how), upgrade Prism, or wait a few months and hope that a OS X update will solve the major problems (we have reported all the problems we found in Prism 6 to Apple). We don't plan to issue any more updates for Prism 5.
Several users have told us that Prism 5 is basically useless under El Capitan but we aren't sure how universal this is. We know that Prism 5 launches under OS 10.11, but don't plan to test it in a detailed way.
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