The number you called was in a city not covered by your subscription.Ĭheck which cities are included in your subscription. You want to call is not included, you may want to Not all European countries are included in a Europe The number you called was in a country not covered by your subscription.Ĭheck which countries are included – for example, If you have been charged Skype Credit for a call, it is for one of the following reasons: Problem You won't be charged for making a call to a landline (or mobile if included in your subscription) in a country covered by your active subscription. I have an active subscription, so why was I charged for a call?
Need help with making a call from Skype? Check out this Sign in to your account here and click Settings next to the subscription you want to check.ĭetails of the subscription are displayed. To check what your subscription includes, follow these simple steps: If your can not place a call included in the subscriptions, To check that your subscription was successfully delivered, sign in to your account here – your subscriptions are listed in the top right alongside your Skype Credit balance. When you buy a subscription, it appears in your account as a delivered order. Since a subscription provides calling minutes, not credit. Buying a subscriptionĭoes not add credit to your Skype Credit balance, The balance that you see in Skype relates to SkypeĬredit, not your subscription. Why does my subscription not show up in Skype? Subscriptions work or browse these frequentlyĪsked questions. If your question isn’t answered here, see more general
I have an active subscription, so how come my call won’t connect?.I have an active subscription, so why was I charged for a call?.Why does my subscription not show up in Skype?.The following information addresses the most common questions that people have when using Skype subscriptions.
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